Monthly Archives: March 2009
E.G. Insight Completes 2009 Study on Business-to-Business Customer Satisfaction, Confidence, and Loyalty
Saint Paul, MN, March 25, 2009 – The customer research and consulting firm E.G. Insight has created the 2009 edition of its benchmarking report which uses advanced metrics in measuring customer satisfaction, confidence, and loyalty. Using data from over 238,000 … Continue reading
Benefits of the Customer Review Process: Feedback from a Client-focused Organization
The following is a summary of a discussion between E.G. Insight Senior Consultant Rhonda Sunnarborg and an Executive Director with a client currently implementing a CRp® client interview process within his organization: 1) In general, how have you found the … Continue reading
