Monthly Archives: June 2009

Bsquared Consulting and E.G. Insight Meet with Aerospace Leaders to Share Best Practices for Using Business-to-Business Customer Feedback to Improve Quality

Rob Brickle from Bsquared Consulting and Gary Gerds from E.G. Insight recently had the privilege of being part of the International Aerospace Quality Group’s (IAQG) semiannual general assembly. This event brought together leaders in the aerospace industry from Asia Pacific, … Continue reading

Best Practices, E.G. Insight in the News

The Collapse of Supplier Trust – and Four Steps to Rebuild It

A recent article from the Harvard Business Review states that the level of trust organizations have in their suppliers is a casualty of the economic downturn. It’s tough to disagree with that, especially considering “one-fifth [of senior business leaders surveyed] … Continue reading

Best Practices, Customer Feedback, Point of View