Monthly Archives: July 2009
An Uncomfortable Truth: Your Most Important Customers Are Talking About You
We don’t need to remind you that these are difficult times. Keeping your best customers is the key to stabilizing your business, growing revenue, and maintaining cash flow. And keeping these customers is critical during any economic climate, but as … Continue reading
Beyond Customer Satisfaction: What Really Makes B2B Customers Loyal?
If you’ve seen the results from a survey of your customers’ satisfaction, you probably walked away with three things: Findings – good and bad – that were close to what you expected. Data that surprised you – ratings that were … Continue reading
