• Categories

  • Best Practices
  • Business-to-Business Sales
  • Customer Confidence
  • Customer Feedback
  • Customer Trust
  • Data Analysis
  • E.G. Insight in the News
  • Featured
  • News Releases
  • Point of View
  • Voice of the Customer

• Subscribe

  Enter your email address:

  Delivered by FeedBurner

   Subscribe in a reader (RSS)

• Recent Posts

  • What Did Mark Twain Know About Business-to-Business Customers?
  • E.G. Insight’s Eric Engwall and Nick Wassenberg Featured in Business Insider’s Voice of the Customer Series
  • E.G. Insight’s Gary Gerds Shares Best Practices in Gathering Actionable Business-to-Business Customer Feedback
  • Are Your Customer Relationships “Emotionally Intelligent”?
  • Three Reasons to Add Face-to-Face Reviews to Your Customer Feedback Efforts
  • Going Beyond Responsiveness to Meet Customer Needs
  • The Customer Confidence Crisis – Why Now is the Time to Rebuild Your Customers’ Trust
  • Martin Scorsese and Confident Customers
• Search for:

As we look forward to 2010, we also reflect on what we’ve learned during the past year. One way to do this is to check out E.G. Insight’s “top five” postings for 2009—the most frequently visited articles at www.eginsight.com/news

Each of the top posts listed below share common themes of rebuilding relationships, using customer feedback to inspire action, or best practices in business-to-business customer feedback.

Feel free to browse any you may have missed. We’ll continue to build on these themes in 2010 and we look for your input regarding other topics you’d like us to cover. Thanks for reading!

1. B2B Customer Satisfaction Survey: Advanced Analysis Methods for Impact
2. Beyond Customer Satisfaction: What Really Makes B2B Customers Loyal?
3. The Collapse of Supplier Trust – and Four Steps to
   Rebuild It
4. The Seven Deadly Sins of a B2B Voice of the Customer Program – and How to Avoid Them
5. The Method is the Message
   

Comments