Monthly Archives: February 2010
Martin Scorsese and Confident Customers
In accepting the Cecil B. DeMille Award for lifetime achievement in motion pictures, filmmaker Martin Scorsese quoted Faulkner: “The past is never dead. It’s not even past.” That got me thinking… Maybe that’s why your customers keep bringing up issues … Continue reading
Customers Often Say It Best
As a company that helps other organizations listen to their customers, we also make a point to actively gather feedback from our own clients. And when gathering feedback from our clients, we’re often reminded of just how important the act … Continue reading
