Monthly Archives: April 2010
Are Your Customer Relationships “Emotionally Intelligent”?
For months, best-selling author Dan Pink has posted examples of “emotionally intelligent” signage on his blog. These examples appeal to human emotions and use humor, sarcasm, or parody to get his intended point across. One of my personal favorites can … Continue reading
Three Reasons to Add Face-to-Face Reviews to Your Customer Feedback Efforts
As technology advances, the methods available to collect customer feedback multiply. With social media sites (blogs, Facebook, and Twitter), web-based surveys, and post-transaction reviews on sites like amazon.com, customers have the opportunity to provide feedback for every purchase they make. … Continue reading
