Category Archives: E.G. Insight in the News
E.G. Insight Completes 2009 Study on Business-to-Business Customer Satisfaction, Confidence, and Loyalty
Saint Paul, MN, March 25, 2009 – The customer research and consulting firm E.G. Insight has created the 2009 edition of its benchmarking report which uses advanced metrics in measuring customer satisfaction, confidence, and loyalty. Using data from over 238,000 … Continue reading
B2B Customer Satisfaction Survey: Advanced Analysis Methods for Impact
Client A global company specializing in providing product testing systems to large manufacturers. More than 78% of the client’s revenue came from large accounts, which made customer loyalty absolutely critical. Challenge The client had already done 350+ customer satisfaction surveys … Continue reading
Clear Sidewalks
This last weekend, we got our first snowfall which required shoveling. (For those out-of-staters who think it might be fun to hoist the pretty flakes, tally the songs about snow vs. those about shoveling and you get my drift.) Not … Continue reading
