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	<title>E.G. Insight Blog &#187; Voice of the Customer</title>
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	<description>From E.G. Insight, the Customer Confidence company</description>
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		<title>Your best deserve better&#8230;</title>
		<link>http://www.eginsight.com/news/2011/10/your-best-deserve-better/</link>
		<comments>http://www.eginsight.com/news/2011/10/your-best-deserve-better/#comments</comments>
		<pubDate>Tue, 25 Oct 2011 18:54:15 +0000</pubDate>
		<dc:creator>Eric Engwall</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Customer Feedback]]></category>
		<category><![CDATA[Customer Relationships]]></category>
		<category><![CDATA[Point of View]]></category>
		<category><![CDATA[Voice of the Customer]]></category>
		<category><![CDATA[Customer Interviews]]></category>
		<category><![CDATA[Customer Survey]]></category>
		<category><![CDATA[VOC]]></category>

		<guid isPermaLink="false">http://www.eginsight.com/news/?p=1822</guid>
		<description><![CDATA[While it’s not at all unusual for us to be working alongside a survey provider within a common client, the obvious question always is: “If you’re satisfied with what you’re already doing, why do you need another approach?” <a href="http://www.eginsight.com/news/2011/10/your-best-deserve-better/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
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		<title>It&#8217;s all about Price! (True or False?)</title>
		<link>http://www.eginsight.com/news/2011/07/its-all-about-price-true-or-false/</link>
		<comments>http://www.eginsight.com/news/2011/07/its-all-about-price-true-or-false/#comments</comments>
		<pubDate>Wed, 27 Jul 2011 19:39:15 +0000</pubDate>
		<dc:creator>Gary Gerds</dc:creator>
				<category><![CDATA[Business-to-Business Sales]]></category>
		<category><![CDATA[Customer Feedback]]></category>
		<category><![CDATA[Customer Relationships]]></category>
		<category><![CDATA[Voice of the Customer]]></category>

		<guid isPermaLink="false">http://www.eginsight.com/news/?p=1802</guid>
		<description><![CDATA[In the words of one purchasing manager, "Price is everything, and it's nothing." <a href="http://www.eginsight.com/news/2011/07/its-all-about-price-true-or-false/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Customer Relationships and the Trap of the Familiar</title>
		<link>http://www.eginsight.com/news/2011/07/customer-relationships-and-the-trap-of-the-familiar/</link>
		<comments>http://www.eginsight.com/news/2011/07/customer-relationships-and-the-trap-of-the-familiar/#comments</comments>
		<pubDate>Wed, 13 Jul 2011 16:15:27 +0000</pubDate>
		<dc:creator>Eric Engwall</dc:creator>
				<category><![CDATA[Business-to-Business Sales]]></category>
		<category><![CDATA[Customer Relationships]]></category>
		<category><![CDATA[Voice of the Customer]]></category>

		<guid isPermaLink="false">http://www.eginsight.com/news/?p=1787</guid>
		<description><![CDATA[To avoid missing opportunities and failing to see potential threats in customer relationships, consciously change your routine. Look at your customer from a new angle. <a href="http://www.eginsight.com/news/2011/07/customer-relationships-and-the-trap-of-the-familiar/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Going Old School</title>
		<link>http://www.eginsight.com/news/2010/11/going-old-school/</link>
		<comments>http://www.eginsight.com/news/2010/11/going-old-school/#comments</comments>
		<pubDate>Mon, 22 Nov 2010 17:48:04 +0000</pubDate>
		<dc:creator>Eric Engwall</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Customer Confidence]]></category>
		<category><![CDATA[Customer Feedback]]></category>
		<category><![CDATA[Point of View]]></category>
		<category><![CDATA[Voice of the Customer]]></category>

		<guid isPermaLink="false">http://www.eginsight.com/news/?p=1624</guid>
		<description><![CDATA[In casual conversation it’s not uncommon to hear someone described as being “old school.” Most often it’s not an ageist insult, but a compliment – a label that conveys respect for someone who lives and acts according to traditional values. &#8230; <a href="http://www.eginsight.com/news/2010/11/going-old-school/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Listening with an Ear For Innovation</title>
		<link>http://www.eginsight.com/news/2010/08/listening-with-an-ear-for-innovation/</link>
		<comments>http://www.eginsight.com/news/2010/08/listening-with-an-ear-for-innovation/#comments</comments>
		<pubDate>Fri, 27 Aug 2010 17:43:39 +0000</pubDate>
		<dc:creator>Rhonda Sunnarborg</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Business-to-Business Sales]]></category>
		<category><![CDATA[Customer Confidence]]></category>
		<category><![CDATA[Customer Feedback]]></category>
		<category><![CDATA[Customer Trust]]></category>
		<category><![CDATA[Point of View]]></category>
		<category><![CDATA[Voice of the Customer]]></category>

		<guid isPermaLink="false">http://www.eginsight.com/news/?p=1419</guid>
		<description><![CDATA[In Alan Murray’s latest Wall Street Journal article, he mentions that when the Journal’s CEO Council was asked to name the most influential business book, many members cited Clayton Christensen’s The Innovator’s Dilemma. What does Christensen say about innovation that &#8230; <a href="http://www.eginsight.com/news/2010/08/listening-with-an-ear-for-innovation/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Your Customer is Sending an Invitation… Don’t Forget to RSVP</title>
		<link>http://www.eginsight.com/news/2010/08/your-customer-is-sending-an-invitation-don%e2%80%99t-forget-to-rsvp/</link>
		<comments>http://www.eginsight.com/news/2010/08/your-customer-is-sending-an-invitation-don%e2%80%99t-forget-to-rsvp/#comments</comments>
		<pubDate>Mon, 09 Aug 2010 17:31:33 +0000</pubDate>
		<dc:creator>Eric Engwall</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Business-to-Business Sales]]></category>
		<category><![CDATA[Customer Confidence]]></category>
		<category><![CDATA[Customer Feedback]]></category>
		<category><![CDATA[Point of View]]></category>
		<category><![CDATA[Voice of the Customer]]></category>

		<guid isPermaLink="false">http://www.eginsight.com/news/?p=1359</guid>
		<description><![CDATA[After more than ten years in this business, I have read thousands of interviews our clients have conducted with their most important customers. I am sometimes asked what, if anything, surprises me about the challenges and opportunities our clients have &#8230; <a href="http://www.eginsight.com/news/2010/08/your-customer-is-sending-an-invitation-don%e2%80%99t-forget-to-rsvp/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://www.eginsight.com/news/2010/08/your-customer-is-sending-an-invitation-don%e2%80%99t-forget-to-rsvp/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>What Did Mark Twain Know About Business-to-Business Customers?</title>
		<link>http://www.eginsight.com/news/2010/06/what-did-mark-twain-know-about-business-to-business-customers/</link>
		<comments>http://www.eginsight.com/news/2010/06/what-did-mark-twain-know-about-business-to-business-customers/#comments</comments>
		<pubDate>Mon, 14 Jun 2010 15:24:03 +0000</pubDate>
		<dc:creator>Nick Wassenberg</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Business-to-Business Sales]]></category>
		<category><![CDATA[Customer Confidence]]></category>
		<category><![CDATA[Customer Feedback]]></category>
		<category><![CDATA[Voice of the Customer]]></category>

		<guid isPermaLink="false">http://www.eginsight.com/news/?p=1302</guid>
		<description><![CDATA[As we’ve mentioned before, data about customers is multiplying. But information about customers – the kind that informs confident business decisions – can be harder to come by. So when I came across this quote on the blog www.gilliganondata.com, it &#8230; <a href="http://www.eginsight.com/news/2010/06/what-did-mark-twain-know-about-business-to-business-customers/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://www.eginsight.com/news/2010/06/what-did-mark-twain-know-about-business-to-business-customers/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>E.G. Insight’s Eric Engwall and Nick Wassenberg Featured in Business Insider’s Voice of the Customer Series</title>
		<link>http://www.eginsight.com/news/2010/05/eg-insight%e2%80%99s-eric-engwall-and-nick-wassenberg-featured-in-business-insider%e2%80%99s-voice-of-the-customer-series/</link>
		<comments>http://www.eginsight.com/news/2010/05/eg-insight%e2%80%99s-eric-engwall-and-nick-wassenberg-featured-in-business-insider%e2%80%99s-voice-of-the-customer-series/#comments</comments>
		<pubDate>Wed, 26 May 2010 21:55:05 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Customer Feedback]]></category>
		<category><![CDATA[Point of View]]></category>
		<category><![CDATA[Voice of the Customer]]></category>

		<guid isPermaLink="false">http://www.eginsight.com/news/?p=1268</guid>
		<description><![CDATA[As part of a series outlining the purposes, objectives, and tools used by companies worldwide, Business Insider spoke with a group of customer research experts to get the latest trends and issues related to voice of the customer programs. E.G. &#8230; <a href="http://www.eginsight.com/news/2010/05/eg-insight%e2%80%99s-eric-engwall-and-nick-wassenberg-featured-in-business-insider%e2%80%99s-voice-of-the-customer-series/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://www.eginsight.com/news/2010/05/eg-insight%e2%80%99s-eric-engwall-and-nick-wassenberg-featured-in-business-insider%e2%80%99s-voice-of-the-customer-series/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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