Comments for E.G. Insight Blog

Comment on Benefits of the Customer Review Process: Feedback from a Client-focused Organization by Three customer experience differentiators to bet on in 2011

Three customer experience differentiators to bet on in 2011 — Thu, 06 Jan 2011 20:38:07 +0000

[...] companies that use data-driven approaches to tell them what really works. Best customer analysis, voice of customer reviews, and asking new questions about customer behavior, this is where companies learn what creates lift [...]

Comment on Relationship Equity by Ray Brown

Ray Brown — Wed, 08 Dec 2010 07:34:52 +0000

Hi Gary Interesting article and I agree wholeheartedly with you. I love the phrase “product and price parity.”This aptly describes what most businesses are seeing in the market. I’ve coined the phrase B2Me to describe the channel and associated skills that a business needs to fully engage with its customers. Your excellent questions could also be aimed at employees. How many managers would ask these questions of their employees? The B2Me channel will, I believe, be the conduit for more engagement and deeper relationships between a business and its parallel constituencies of customers and employees.

Comment on Going Old School by Paul Edwards

Paul Edwards — Tue, 07 Dec 2010 18:56:32 +0000

Eric,
First, good article.
Second, which kid in the picture is you? Let me guess…The one with the hand up asking to go to the restroom…Number ONE not TWO.
Now that’s old school!!!

Comment on Where Do Customer Demands Come From? by Ray Brown

Ray Brown — Wed, 20 Jan 2010 07:55:55 +0000

Hi Nick Good post. I’ll need to speak to you again about our project. We’re looking to launch in march 2010. Ray

Comment on Gathering Business-to-Business Customer Feedback: Three Rules to Break by Cindy Carlson

Cindy Carlson — Mon, 07 Dec 2009 17:35:56 +0000

HI
Thanks for adding me to your distribution list. Did you happen to see the Western Bank e-newsletter that came out last week? Neat coincidence to have just read the WB article about how highly regarded e-news is, and then to see yours…
Happy Holidays,
Cindy

Comment on From “Schlubby” to Brilliant in Less Than Three Minutes by Ray Brown

Ray Brown — Wed, 25 Nov 2009 10:07:40 +0000

Nice analogy Rhonda

Comment on The Method is the Message by Emma Pearson

Emma Pearson — Sat, 05 Sep 2009 21:08:18 +0000

hi Eric
I think this is very powerful – simple and obvious – once you have read it! Clear and to the point. Nicely written.