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	<title>E.G. Insight Blog</title>
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	<description>From E.G. Insight, the Customer Confidence company</description>
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		<title>“Quality has always been about the fine points…”</title>
		<link>http://www.eginsight.com/news/2012/02/%e2%80%9cquality-has-always-been-about-the-fine-points%e2%80%a6%e2%80%9d-2/</link>
		<comments>http://www.eginsight.com/news/2012/02/%e2%80%9cquality-has-always-been-about-the-fine-points%e2%80%a6%e2%80%9d-2/#comments</comments>
		<pubDate>Mon, 06 Feb 2012 22:17:02 +0000</pubDate>
		<dc:creator>Gary Gerds</dc:creator>
				<category><![CDATA[Customer Feedback]]></category>
		<category><![CDATA[Voice of the Customer]]></category>

		<guid isPermaLink="false">http://www.eginsight.com/news/?p=1851</guid>
		<description><![CDATA[“Quality has always been about the fine points…”  - Don Cornelius Quality is about the details, the little things that make a difference. And like value, quality is always in the eye of the customer. Have you ever closely examined &#8230; <a href="http://www.eginsight.com/news/2012/02/%e2%80%9cquality-has-always-been-about-the-fine-points%e2%80%a6%e2%80%9d-2/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<title>Customers See the World Differently</title>
		<link>http://www.eginsight.com/news/2012/01/customers-see-the-world-differently/</link>
		<comments>http://www.eginsight.com/news/2012/01/customers-see-the-world-differently/#comments</comments>
		<pubDate>Mon, 09 Jan 2012 22:21:34 +0000</pubDate>
		<dc:creator>Gary Gerds</dc:creator>
				<category><![CDATA[Customer Trust]]></category>
		<category><![CDATA[Service Improvements]]></category>

		<guid isPermaLink="false">http://www.eginsight.com/news/?p=1827</guid>
		<description><![CDATA[Customers See the World Differently Customers see the world differently from their product and service providers. They are interested in different things; they have different goals and objectives. These differences dramatically affect their overall customer experience. Here is a case &#8230; <a href="http://www.eginsight.com/news/2012/01/customers-see-the-world-differently/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<title>Your best deserve better&#8230;</title>
		<link>http://www.eginsight.com/news/2011/10/your-best-deserve-better/</link>
		<comments>http://www.eginsight.com/news/2011/10/your-best-deserve-better/#comments</comments>
		<pubDate>Tue, 25 Oct 2011 18:54:15 +0000</pubDate>
		<dc:creator>Eric Engwall</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Customer Feedback]]></category>
		<category><![CDATA[Customer Relationships]]></category>
		<category><![CDATA[Point of View]]></category>
		<category><![CDATA[Voice of the Customer]]></category>
		<category><![CDATA[Customer Interviews]]></category>
		<category><![CDATA[Customer Survey]]></category>
		<category><![CDATA[VOC]]></category>

		<guid isPermaLink="false">http://www.eginsight.com/news/?p=1822</guid>
		<description><![CDATA[While it’s not at all unusual for us to be working alongside a survey provider within a common client, the obvious question always is: “If you’re satisfied with what you’re already doing, why do you need another approach?” <a href="http://www.eginsight.com/news/2011/10/your-best-deserve-better/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<title>E.G. Insight Enters Into a New Strategic Partnership</title>
		<link>http://www.eginsight.com/news/2011/08/e-g-insight-enters-into-a-new-strategic-partnership/</link>
		<comments>http://www.eginsight.com/news/2011/08/e-g-insight-enters-into-a-new-strategic-partnership/#comments</comments>
		<pubDate>Thu, 04 Aug 2011 15:53:13 +0000</pubDate>
		<dc:creator>homepage</dc:creator>
				<category><![CDATA[Featured]]></category>
		<category><![CDATA[News Releases]]></category>
		<category><![CDATA[Customer Relationships]]></category>
		<category><![CDATA[Sales Training]]></category>

		<guid isPermaLink="false">http://www.eginsight.com/news/?p=1810</guid>
		<description><![CDATA[E.G. Insight, Inc. adds the Visionary Selling training course to its portfolio of sales effectiveness and customer feedback solutions. <a href="http://www.eginsight.com/news/2011/08/e-g-insight-enters-into-a-new-strategic-partnership/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<title>It&#8217;s all about Price! (True or False?)</title>
		<link>http://www.eginsight.com/news/2011/07/its-all-about-price-true-or-false/</link>
		<comments>http://www.eginsight.com/news/2011/07/its-all-about-price-true-or-false/#comments</comments>
		<pubDate>Wed, 27 Jul 2011 19:39:15 +0000</pubDate>
		<dc:creator>Gary Gerds</dc:creator>
				<category><![CDATA[Business-to-Business Sales]]></category>
		<category><![CDATA[Customer Feedback]]></category>
		<category><![CDATA[Customer Relationships]]></category>
		<category><![CDATA[Voice of the Customer]]></category>

		<guid isPermaLink="false">http://www.eginsight.com/news/?p=1802</guid>
		<description><![CDATA[In the words of one purchasing manager, "Price is everything, and it's nothing." <a href="http://www.eginsight.com/news/2011/07/its-all-about-price-true-or-false/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<title>Customer Relationships and the Trap of the Familiar</title>
		<link>http://www.eginsight.com/news/2011/07/customer-relationships-and-the-trap-of-the-familiar/</link>
		<comments>http://www.eginsight.com/news/2011/07/customer-relationships-and-the-trap-of-the-familiar/#comments</comments>
		<pubDate>Wed, 13 Jul 2011 16:15:27 +0000</pubDate>
		<dc:creator>Eric Engwall</dc:creator>
				<category><![CDATA[Business-to-Business Sales]]></category>
		<category><![CDATA[Customer Relationships]]></category>
		<category><![CDATA[Voice of the Customer]]></category>

		<guid isPermaLink="false">http://www.eginsight.com/news/?p=1787</guid>
		<description><![CDATA[To avoid missing opportunities and failing to see potential threats in customer relationships, consciously change your routine. Look at your customer from a new angle. <a href="http://www.eginsight.com/news/2011/07/customer-relationships-and-the-trap-of-the-familiar/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<title>Is It About Value or Business Benefit?</title>
		<link>http://www.eginsight.com/news/2011/02/is-it-about-value-or-business-benefit/</link>
		<comments>http://www.eginsight.com/news/2011/02/is-it-about-value-or-business-benefit/#comments</comments>
		<pubDate>Fri, 11 Feb 2011 17:09:41 +0000</pubDate>
		<dc:creator>Gary Gerds</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Customer Confidence]]></category>
		<category><![CDATA[Customer Feedback]]></category>
		<category><![CDATA[Point of View]]></category>

		<guid isPermaLink="false">http://www.eginsight.com/news/?p=1745</guid>
		<description><![CDATA[For the past 20 years E.G. Insight has been in the business of helping our Global 1000 clients collect feedback from their most valuable customers. Our CRp® customer interview process is a structured face-to-face conversation between one key customer contact &#8230; <a href="http://www.eginsight.com/news/2011/02/is-it-about-value-or-business-benefit/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://www.eginsight.com/news/2011/02/is-it-about-value-or-business-benefit/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>Don’t try to “boil the ocean!”</title>
		<link>http://www.eginsight.com/news/2011/01/dont-try-to-boil-the-ocean/</link>
		<comments>http://www.eginsight.com/news/2011/01/dont-try-to-boil-the-ocean/#comments</comments>
		<pubDate>Thu, 13 Jan 2011 19:28:42 +0000</pubDate>
		<dc:creator>Gary Gerds</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Point of View]]></category>

		<guid isPermaLink="false">http://www.eginsight.com/news/?p=1713</guid>
		<description><![CDATA[As the New Year unfolds, we begin to feel the pressure to improve our lives overnight. Resolutions are made to eat better, exercise more, stress less, and get things accomplished. Unfortunately, we tend to tackle too many goals, overwhelming and &#8230; <a href="http://www.eginsight.com/news/2011/01/dont-try-to-boil-the-ocean/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Sometimes Little Things Drive Big Customer Decisions</title>
		<link>http://www.eginsight.com/news/2010/12/sometimes-little-things-drive-big-customer-decisions/</link>
		<comments>http://www.eginsight.com/news/2010/12/sometimes-little-things-drive-big-customer-decisions/#comments</comments>
		<pubDate>Tue, 14 Dec 2010 16:26:31 +0000</pubDate>
		<dc:creator>Gary Gerds</dc:creator>
				<category><![CDATA[Point of View]]></category>

		<guid isPermaLink="false">http://www.eginsight.com/news/?p=1684</guid>
		<description><![CDATA[A realtor once told me that home buyers often are swayed positively or negatively over very small things. Buyers sometimes reject a house because they don’t like the color of the living room or the carpet in the bedroom. One &#8230; <a href="http://www.eginsight.com/news/2010/12/sometimes-little-things-drive-big-customer-decisions/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Relationship Equity</title>
		<link>http://www.eginsight.com/news/2010/11/relationship-equity/</link>
		<comments>http://www.eginsight.com/news/2010/11/relationship-equity/#comments</comments>
		<pubDate>Tue, 30 Nov 2010 15:30:08 +0000</pubDate>
		<dc:creator>Gary Gerds</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Point of View]]></category>

		<guid isPermaLink="false">http://www.eginsight.com/news/?p=1656</guid>
		<description><![CDATA[Kind of a strange term isn’t it? Relationship equity, hmm… Strong customer relationships can save the day. When problems arise, strong relationships help us get important information, help us to overcome obstacles and mistakes. Strong relationships often help us “win &#8230; <a href="http://www.eginsight.com/news/2010/11/relationship-equity/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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