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	<title>E.G. Insight Blog</title>
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	<description>From E.G. Insight, the Customer Confidence company</description>
	<lastBuildDate>Mon, 09 Jan 2012 22:50:12 +0000</lastBuildDate>
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		<title>Customers See the World Differently</title>
		<description><![CDATA[Customers see the world differently from their product and service providers. They are interested in different things; they have different goals and objectives. These differences dramatically affect their overall customer experience. Here is a case in point. I recently asked &#8230; <a href="http://www.eginsight.com/news/2012/01/customers-see-the-world-differently/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<link>http://www.eginsight.com/news/2012/01/customers-see-the-world-differently/</link>
			</item>
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		<title>Your best deserve better&#8230;</title>
		<description><![CDATA[While it’s not at all unusual for us to be working alongside a survey provider within a common client, the obvious question always is: “If you’re satisfied with what you’re already doing, why do you need another approach?” <a href="http://www.eginsight.com/news/2011/10/your-best-deserve-better/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<link>http://www.eginsight.com/news/2011/10/your-best-deserve-better/</link>
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		<title>E.G. Insight Enters Into a New Strategic Partnership</title>
		<description><![CDATA[E.G. Insight, Inc. adds the Visionary Selling training course to its portfolio of sales effectiveness and customer feedback solutions. <a href="http://www.eginsight.com/news/2011/08/e-g-insight-enters-into-a-new-strategic-partnership/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<link>http://www.eginsight.com/news/2011/08/e-g-insight-enters-into-a-new-strategic-partnership/</link>
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		<title>It&#8217;s all about Price! (True or False?)</title>
		<description><![CDATA[In the words of one purchasing manager, "Price is everything, and it's nothing." <a href="http://www.eginsight.com/news/2011/07/its-all-about-price-true-or-false/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<link>http://www.eginsight.com/news/2011/07/its-all-about-price-true-or-false/</link>
			</item>
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		<title>Customer Relationships and the Trap of the Familiar</title>
		<description><![CDATA[To avoid missing opportunities and failing to see potential threats in customer relationships, consciously change your routine. Look at your customer from a new angle. <a href="http://www.eginsight.com/news/2011/07/customer-relationships-and-the-trap-of-the-familiar/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<link>http://www.eginsight.com/news/2011/07/customer-relationships-and-the-trap-of-the-familiar/</link>
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		<title>Is It About Value or Business Benefit?</title>
		<description><![CDATA[For the past 20 years E.G. Insight has been in the business of helping our Global 1000 clients collect feedback from their most valuable customers. Our CRp® customer interview process is a structured face-to-face conversation between one key customer contact &#8230; <a href="http://www.eginsight.com/news/2011/02/is-it-about-value-or-business-benefit/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<link>http://www.eginsight.com/news/2011/02/is-it-about-value-or-business-benefit/</link>
			</item>
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		<title>Don’t try to “boil the ocean!”</title>
		<description><![CDATA[As the New Year unfolds, we begin to feel the pressure to improve our lives overnight. Resolutions are made to eat better, exercise more, stress less, and get things accomplished. Unfortunately, we tend to tackle too many goals, overwhelming and &#8230; <a href="http://www.eginsight.com/news/2011/01/dont-try-to-boil-the-ocean/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<link>http://www.eginsight.com/news/2011/01/dont-try-to-boil-the-ocean/</link>
			</item>
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		<title>Sometimes Little Things Drive Big Customer Decisions</title>
		<description><![CDATA[A realtor once told me that home buyers often are swayed positively or negatively over very small things. Buyers sometimes reject a house because they don’t like the color of the living room or the carpet in the bedroom. One &#8230; <a href="http://www.eginsight.com/news/2010/12/sometimes-little-things-drive-big-customer-decisions/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<link>http://www.eginsight.com/news/2010/12/sometimes-little-things-drive-big-customer-decisions/</link>
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		<title>Relationship Equity</title>
		<description><![CDATA[Kind of a strange term isn’t it? Relationship equity, hmm… Strong customer relationships can save the day. When problems arise, strong relationships help us get important information, help us to overcome obstacles and mistakes. Strong relationships often help us “win &#8230; <a href="http://www.eginsight.com/news/2010/11/relationship-equity/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<link>http://www.eginsight.com/news/2010/11/relationship-equity/</link>
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		<title>Going Old School</title>
		<description><![CDATA[In casual conversation it’s not uncommon to hear someone described as being “old school.” Most often it’s not an ageist insult, but a compliment – a label that conveys respect for someone who lives and acts according to traditional values. &#8230; <a href="http://www.eginsight.com/news/2010/11/going-old-school/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<link>http://www.eginsight.com/news/2010/11/going-old-school/</link>
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