Tag Archives: Communication

Listening to Solve; Listening to Relate

I recently had a conversation with a friend that was facing a tough decision and was feeling a certain amount of distress over the predicament she was in. As she described her challenge and the difficult choices she faced, I … Continue reading

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Business-to-Business Sales, Customer Feedback, Customer Relationships, Voice of the Customer , , ,

Communication is Everything

Customers often feel their issue is not receiving the attention it deserves – not because this is necessarily true, but because they are not communicated to about efforts underway to solve their problem. Continue reading

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Business-to-Business Sales, Customer Relationships ,