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E.G. Insight helps worldwide Global 1000 companies develop and implement feedback processes that yield a better understanding of the current health of critical business relationships, and further assists clients to use that data to make better business decisions and guide organizational improvement.
CRp® The Customer Review Process
Provide the structure for your employees to personally interview key influencers and decision-makers in customer organizations, in order to strengthen relationships, meet customer needs and discover new opportunities. MORE>>
Surveys
Go beyond simply asking questions by implementing our targeted, strategic approach with customers, employees and other stakeholders - turning meaningful data into a plan of action and a true competitive advantage. MORE>>
Market Studies
Anticipate the future market for your products and services by understanding
your previous, current and potential customers better – using in-depth
interviews that uncover the challenges, trends and decisions they face.MORE>>
TALK2®
Foster open conversations between employees and leaders using this structured approach to capture information feedback and ideas with a goal of improved organizational performance and more effective working relationships. MORE>>
| | | | | | | | CRp® Saves a Customer Relationship
CLIENT BUSINESS: Wholesale distributor
STAKEHOLDER: Major national retailer
Challenge
The distributor had a new strategic account manager (SAM) who was responsible for the retailer's account. Just a few months before, the retailer had expressed interest in renewing their multi-year contract with the distributor. When the retailer requested a meeting, the distributor knew of no reason not to be optimistic. MORE>> | |  | |
