May 17, 2010
Published by Gary Gerds at May 17, 2010
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E.G. Insight’s Gary Gerds Shares Best Practices in Gathering Actionable Business-to-Business Customer Feedback

May 17, 2010 – Düsseldorf, Germany – In ongoing Voice of the Customer work with a global chemical company, Gary Gerds of E.G. Insight will conduct […]
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April 19, 2010
Published by Nick Wassenberg at April 19, 2010
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Three Reasons to Add Face-to-Face Reviews to Your Customer Feedback Efforts

As technology advances, the methods available to collect customer feedback multiply. With social media sites (blogs, Facebook, and Twitter), web-based surveys, and post-transaction reviews on sites […]
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March 31, 2010
Published by Eric Engwall at March 31, 2010
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Going Beyond Responsiveness to Meet Customer Needs

In our work with clients, we help them to understand the confidence that their key customers have in their current and future ability to meet their […]
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March 8, 2010
Published by Nick Wassenberg at March 8, 2010
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The Customer Confidence Crisis – Why Now is the Time to Rebuild Your Customers’ Trust

Over the past few weeks, the media has been buzzing about the 2010 Edelman Trust Barometer study (details here). It measures and reports the level of […]
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