February 18, 2009
Published by Eric Engwall at February 18, 2009
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What Data Should You Ignore?

I recently saw a great video from the author and thought leader Malcolm Gladwell. Basically, his point is that when it comes to data, less is […]
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February 13, 2009
Published by Gary Gerds at February 13, 2009
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Is Your Company Irritating Customers?

Your first reaction to this question is to say “of course not.” No sane company in today’s economy—or any economy for that matter—wants to irritate its […]
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January 25, 2009
Published by E.G. Insight, Inc. at January 25, 2009
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B2B Customer Satisfaction Survey: Advanced Analysis Methods for Impact

Client A global company specializing in providing product testing systems to large manufacturers. More than 78% of the client’s revenue came from large accounts, which made […]
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December 20, 2008
Published by E.G. Insight, Inc. at December 20, 2008
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Business-to-Business Customer Loyalty: Cultural Differences

E.G. Insight Begins Cross-Cultural Research on Business-to-Business Customer Confidence, Satisfaction, and Loyalty Saint Paul, MN, November, 2008 – The customer research and consulting firm, E.G. Insight, […]
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