Interesting blog, Eric!! Made me think and smile - you are certainly not dull-witted.
On Listening to Solve; Listening to Relate
Excellent article, Eric! We are all destined to learn how to listen again and again. You have captured it all…
On Listening to Solve; Listening to Relate
[...] companies that use data-driven approaches to tell them what really works. Best customer analysis, voice of customer reviews, and…
On Benefits of the Customer Review Process: Feedback from a Client-focused Organization
Hi Gary Interesting article and I agree wholeheartedly with you. I love the phrase "product and price parity."This aptly describes…
On Relationship Equity
Eric, First, good article. Second, which kid in the picture is you? Let me guess...The one with the hand up…
On Going Old School
Hi Nick Good post. I'll need to speak to you again about our project. We're looking to launch in march…
On Where Do Customer Demands Come From?
HI Thanks for adding me to your distribution list. Did you happen to see the Western Bank e-newsletter that came…
On Gathering Business-to-Business Customer Feedback: Three Rules to Break
Nice analogy Rhonda
On From “Schlubby” to Brilliant in Less Than Three Minutes
hi Eric I think this is very powerful - simple and obvious - once you have read it! Clear and…
On The Method is the Message