Category Archives: Customer Feedback

7 Things Customers Want

We all know that the lists of customer wants, needs, complaints and requests can be quite long and varied. These are just some of the themes gathered from the customer complaints and compliments heard by our clients. Continue reading

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Business-to-Business Sales, Customer Feedback, Customer Relationships, Voice of the Customer ,

“Quality has always been about the fine points…”

“Quality has always been about the fine points…”  – Don Cornelius Quality is about the details, the little things that make a difference. And like value, quality is always in the eye of the customer. Have you ever closely examined … Continue reading

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Customer Feedback, Voice of the Customer

Your best deserve better…

While it’s not at all unusual for us to be working alongside a survey provider within a common client, the obvious question always is: “If you’re satisfied with what you’re already doing, why do you need another approach?” Continue reading

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Best Practices, Customer Feedback, Customer Relationships, Point of View, Voice of the Customer , ,

It’s all about Price! (True or False?)

In the words of one purchasing manager, “Price is everything, and it’s nothing.” Continue reading

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Business-to-Business Sales, Customer Feedback, Customer Relationships, Voice of the Customer

Is It About Value or Business Benefit?

For the past 20 years E.G. Insight has been in the business of helping our Global 1000 clients collect feedback from their most valuable customers. Our CRp® customer interview process is a structured face-to-face conversation between one key customer contact … Continue reading

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Best Practices, Customer Confidence, Customer Feedback, Point of View