Category Archives: Service Improvements

B2C Influences on B2B Customer Expectations

We’re pleased to introduce our first guest blogger, Shannon Gronemeyer of Customer Centered Strategies. CCS is one of E.G. Insight’s alliance partners, and is a natural fit with our business due to the firm’s sharp focus on using customer insight … Continue reading

Business-to-Business Sales, Customer Experience, Guest Blogger, Service Improvements

Own the Problem

Customers often say some of their suppliers lack a sense of urgency when things go wrong. They also say that their very best service providers respond quickly, assign appropriate resources, and do not point fingers looking for who is at fault. … Continue reading

Customer Confidence, Customer Relationships, Customer Trust, Service Improvements ,

Customers See the World Differently

Customers See the World Differently Customers see the world differently from their product and service providers. They are interested in different things; they have different goals and objectives. These differences dramatically affect their overall customer experience. Here is a case … Continue reading

Customer Trust, Service Improvements