July 15, 2009
Published by Eric Engwall at July 15, 2009
Categories

An Uncomfortable Truth: Your Most Important Customers Are Talking About You

We don’t need to remind you that these are difficult times. Keeping your best customers is the key to stabilizing your business, growing revenue, and maintaining […]
Do you like it?
0 Read more
July 8, 2009
Published by E.G. Insight, Inc. at July 8, 2009
Categories

Beyond Customer Satisfaction: What Really Makes B2B Customers Loyal?

If you’ve seen the results from a survey of your customers’ satisfaction, you probably walked away with three things: Findings – good and bad – that […]
Do you like it?
0 Read more
June 22, 2009
Published by E.G. Insight, Inc. at June 22, 2009
Categories

Bsquared Consulting and E.G. Insight Meet with Aerospace Leaders to Share Best Practices for Using Business-to-Business Customer Feedback to Improve Quality

Rob Brickle from Bsquared Consulting and Gary Gerds from E.G. Insight recently had the privilege of being part of the International Aerospace Quality Group’s (IAQG) semiannual […]
Do you like it?
0 Read more
June 12, 2009
Published by Nick Wassenberg at June 12, 2009
Categories

The Collapse of Supplier Trust – and Four Steps to Rebuild It

A recent article from the Harvard Business Review states that the level of trust organizations have in their suppliers is a casualty of the economic downturn. […]
Do you like it?
0 Read more
May 13, 2009
Published by Eric Engwall at May 13, 2009
Categories

Is There a Seat for Your Customer in Your Board Room?

We recently had the privilege of facilitating a Customer Board of Directors meeting for the services division of one of our clients, a Fortune 500 industrial […]
Do you like it?
0 Read more
April 16, 2009
Published by E.G. Insight, Inc. at April 16, 2009
Categories

Bsquared Consulting, E.G. Insight Showcase B2B Customer Relationship Best Practices to the International Aerospace Community

Thursday, April 16, 2009 – For the fifth year in a row, Bsquared has been invited to attend the International Aerospace Quality Group (IAQG) General Assembly […]
Do you like it?
0 Read more
April 13, 2009
Published by Eric Engwall at April 13, 2009
Categories

Now More Than Ever: A Special Message From Eric Engwall

At times of great turmoil, a natural response is to seek protection and security. We scrutinize our decisions, reevaluate our options and sometimes alter our practices […]
Do you like it?
0 Read more
April 8, 2009
Published by Eric Engwall at April 8, 2009
Categories

Can Your Survey Sell?

When is the last time your customer survey made a sale? At E.G. Insight, we think surveys are great tools – for some things. Surveys can […]
Do you like it?
0 Read more
March 25, 2009
Published by E.G. Insight, Inc. at March 25, 2009
Categories

E.G. Insight Completes 2009 Study on Business-to-Business Customer Satisfaction, Confidence, and Loyalty

Saint Paul, MN, March 25, 2009 – The customer research and consulting firm E.G. Insight has created the 2009 edition of its benchmarking report which uses […]
Do you like it?
0 Read more
Prev page
12345678
Next page