Alyssa Tuma

Alyssa is E.G. Insight’s Client Insight Analyst–this means she spends most of her day sifting through feedback data to help people understand what their customers truly want. Whether it’s pulling together big-picture themes or uncovering rare nuggets of insight, Alyssa thrives on giving our clients the best possible view into their stakeholders’ brains.

After working in B2C customer service, Alyssa joined E.G. Insight in 2008 to broaden her experience in voice of the customer work, particularly within B2B settings. In addition to acting as the primary data touchpoint for E.G., Alyssa has managed a variety of accounts and projects within multiple industries. Here at E.G., she’s worked with financial firms, hospitality companies, and multinational oil and gas organizations (to name a few). Her favorite part of this job is that there is always something new to learn!

Outside the office, you’ll likely find Alyssa at one of the animal shelters she volunteers with—Midwest Avian Adoption & Rescue Services and Feline Rescue of St. Paul, improving her calligraphy, or vying for champion at pub trivia.