- All
- Best Practices
- Business-to-Business Sales
- Close the Loop
- Customer Confidence
- Customer Experience
- Customer Feedback
- Customer Relationships
- Customer Trust
- CX Practitioner
- Data Analysis
- E.G. Insight in the News
- Employee Experience
- Featured
- Guest Blogger
- Net Promoter
- News Releases
- Point of View
- Service Improvements
- Uncategorized
- Voice of the Customer
October 14, 2020
I once led a workshop on the topic of customer focus for a group of health insurance executives. When we got to the topic of feedback […]
June 9, 2020
Service 800 and E.G. Insight to Collaborate Saint Paul, MN and Minnetonka, MN, June 8, 2020 – The leaders of Service 800, Inc. and E.G. Insight […]
December 8, 2019
Debbie Szumylo is a Customer Experience Evangelist at Thomson Reuters in Eagan, MN, and if you spend any time at all with her you’ll know the […]
April 27, 2020
We’ve heard a lot recently about “essential work.” Physicians, nurses, and medical assistants? Essential. Grocery store clerks, cashiers, and trash collectors? Essential. Teachers and law enforcement? […]
April 10, 2018
E.G. Partners with Sales Execution and Process Improvement Firms Saint Paul, MN, April 9, 2018 – The leaders of Business Efficacy, Customer Centered Strategies and E.G. […]
August 12, 2018
We’re pleased to introduce our first guest blogger, Shannon Gronemeyer of Customer Centered Strategies. CCS is one of E.G. Insight’s alliance partners, and is a natural […]
October 4, 2016
Is your company’s feedback initiative structured to capture your customers’ actual challenges and expectations?
February 23, 2016
Using the Customer Review process to Rebuild B-to-B Customer Confidence The Challenge For two months, an Account Executive at our financial industry client had been trying […]
May 1, 2017
I recently had a conversation with a friend that was facing a tough decision and was feeling a certain amount of distress over the predicament she […]