October 14, 2020

Listening with Many Ears

I once led a workshop on the topic of customer focus for a group of health insurance executives. When we got to the topic of feedback […]
June 9, 2020

Customer Experience Firms Announce Partnership

Service 800 and E.G. Insight to Collaborate Saint Paul, MN and Minnetonka, MN, June 8, 2020 – The leaders of Service 800, Inc. and E.G. Insight […]
December 8, 2019

Expert Conversations – CX Evangelist Debbie Szumylo of Thomson Reuters

Debbie Szumylo is a Customer Experience Evangelist at Thomson Reuters in Eagan, MN, and if you spend any time at all with her you’ll know the […]
April 10, 2018

E.G. Insight Announces New Alliances

E.G. Partners with Sales Execution and Process Improvement Firms Saint Paul, MN, April 9, 2018 – The leaders of Business Efficacy, Customer Centered Strategies and E.G. […]
August 12, 2018

B2C Influences on B2B Customer Expectations

We’re pleased to introduce our first guest blogger, Shannon Gronemeyer of Customer Centered Strategies. CCS is one of E.G. Insight’s alliance partners, and is a natural […]
October 4, 2016

Communication is key – do you know what I mean?

Is your company’s feedback initiative structured to capture your customers’ actual challenges and expectations?
February 23, 2016

Repairing Relationships with an At-Risk Account

Using the Customer Review process to Rebuild B-to-B Customer Confidence  The Challenge For two months, an Account Executive at our financial industry client had been trying […]
May 1, 2017

Listening to Solve; Listening to Relate

I recently had a conversation with a friend that was facing a tough decision and was feeling a certain amount of distress over the predicament she […]