Customer Trust – E.G. Insight

April 27, 2020

Published by Alyssa Tuma at April 27, 2020

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The Essential Work of Talking to Your Customers

We’ve heard a lot recently about “essential work.” Physicians, nurses, and medical assistants? Essential. Grocery store clerks, cashiers, and trash collectors? Essential. Teachers and law enforcement? […]

February 23, 2016

Published by Gary Gerds at February 23, 2016

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Repairing Relationships with an At-Risk Account

Using the Customer Review process to Rebuild B-to-B Customer Confidence The Challenge For two months, an Account Executive at our financial industry client had been trying […]

January 9, 2012

Published by Gary Gerds at January 9, 2012

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Customers See the World Differently

Customers See the World Differently Customers see the world differently from their product and service providers. They are interested in different things; they have different goals […]

September 17, 2012

Published by Gary Gerds at September 17, 2012

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Own the Problem

Customers often say some of their suppliers lack a sense of urgency when things go wrong. They also say that their very best service providers respond quickly, […]

August 27, 2010

Published by Rhonda Sunnarborg at August 27, 2010

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Listening with an Ear For Innovation

In Alan Murray’s latest Wall Street Journal article, he mentions that when the Journal’s CEO Council was asked to name the most influential business book, many […]

August 24, 2010

Published by Rhonda Sunnarborg at August 24, 2010

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Who Are Your Competitors?

Did anybody else read the latest Fast Company article about Blockbuster? In it Kevin Lewis, the head of Blockbuster’s digital strategy, makes the following comment about […]

August 12, 2010

Published by Eric Engwall at August 12, 2010

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Clarity in B2B Customer Communications

I recently met with a consultant from another firm that is interested in partnering with us at E.G. Insight. The conversation with her got me thinking […]

August 3, 2010

Published by Rhonda Sunnarborg at August 3, 2010

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The Client Review Process and Winning Work

At E.G. Insight, we know that structured feedback conversations with your most important customers pave the way for winning more business. Recently, Senior Consultant Rhonda Sunnarborg […]

March 31, 2010

Published by Eric Engwall at March 31, 2010

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Going Beyond Responsiveness to Meet Customer Needs

In our work with clients, we help them to understand the confidence that their key customers have in their current and future ability to meet their […]