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Rhonda Sunnarborg
Shannon Gronemeyer
October 14, 2020
Published by
Eric Engwall
at
October 14, 2020
Categories
Business-to-Business Sales
Customer Experience
Customer Feedback
Point of View
Voice of the Customer
Listening with Many Ears
I once led a workshop on the topic of customer focus for a group of health insurance executives. When we got to the topic of feedback
[…]
May 1, 2017
Published by
Eric Engwall
at
May 1, 2017
Categories
Business-to-Business Sales
Customer Feedback
Customer Relationships
Voice of the Customer
Listening to Solve; Listening to Relate
I recently had a conversation with a friend that was facing a tough decision and was feeling a certain amount of distress over the predicament she
[…]