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October 14, 2020
I once led a workshop on the topic of customer focus for a group of health insurance executives. When we got to the topic of feedback […]
May 1, 2017
I recently had a conversation with a friend that was facing a tough decision and was feeling a certain amount of distress over the predicament she […]
November 20, 2019
Photo by Jason Weingardt on Unsplash I’m not one to use a lot of sports analogies or references in business, but I’m going to ask for your forgiveness just […]
September 29, 2012
We all know that the lists of customer wants, needs, complaints and requests can be quite long and varied. These are just some of the themes gathered from the customer complaints and compliments heard by our clients.
May 13, 2013
Buyers don’t want your salespeople to just be wandering their hallways in search of the next deal. What they do want is the specialized knowledge and advice that their suppliers can provide.
July 13, 2011
To avoid missing opportunities and failing to see potential threats in customer relationships, consciously change your routine. Look at your customer from a new angle.