June 9, 2020
Published by E.G. Insight, Inc. at June 9, 2020
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Customer Experience Firms Announce Partnership

Service 800 and E.G. Insight to Collaborate Saint Paul, MN and Minnetonka, MN, June 8, 2020 – The leaders of Service 800, Inc. and E.G. Insight […]
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December 8, 2019
Published by E.G. Insight, Inc. at December 8, 2019
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Expert Conversations – CX Evangelist Debbie Szumylo of Thomson Reuters

Debbie Szumylo is a Customer Experience Evangelist at Thomson Reuters in Eagan, MN, and if you spend any time at all with her you’ll know the […]
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April 10, 2018
Published by E.G. Insight, Inc. at April 10, 2018
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E.G. Insight Announces New Alliances

E.G. Partners with Sales Execution and Process Improvement Firms Saint Paul, MN, April 9, 2018 – The leaders of Business Efficacy, Customer Centered Strategies and E.G. […]
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December 29, 2009
Published by E.G. Insight, Inc. at December 29, 2009
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E.G. Insight’s Top Posts of 2009

As we look forward to 2010, we also reflect on what we’ve learned during the past year. One way to do this is to check out […]
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August 20, 2009
Published by E.G. Insight, Inc. at August 20, 2009
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Success Story: How a Global B2B Supplier Uses the Customer Review Process to Build a Competitive Edge

THE CLIENT A Fortune 500 adhesive manufacturer supplying products to automotive manufacturers around the world. THE CHALLENGE It’s no secret that in the automotive industry, quality, […]
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July 8, 2009
Published by E.G. Insight, Inc. at July 8, 2009
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Beyond Customer Satisfaction: What Really Makes B2B Customers Loyal?

If you’ve seen the results from a survey of your customers’ satisfaction, you probably walked away with three things: Findings – good and bad – that […]
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June 22, 2009
Published by E.G. Insight, Inc. at June 22, 2009
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Bsquared Consulting and E.G. Insight Meet with Aerospace Leaders to Share Best Practices for Using Business-to-Business Customer Feedback to Improve Quality

Rob Brickle from Bsquared Consulting and Gary Gerds from E.G. Insight recently had the privilege of being part of the International Aerospace Quality Group’s (IAQG) semiannual […]
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April 16, 2009
Published by E.G. Insight, Inc. at April 16, 2009
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Bsquared Consulting, E.G. Insight Showcase B2B Customer Relationship Best Practices to the International Aerospace Community

Thursday, April 16, 2009 – For the fifth year in a row, Bsquared has been invited to attend the International Aerospace Quality Group (IAQG) General Assembly […]
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March 25, 2009
Published by E.G. Insight, Inc. at March 25, 2009
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E.G. Insight Completes 2009 Study on Business-to-Business Customer Satisfaction, Confidence, and Loyalty

Saint Paul, MN, March 25, 2009 – The customer research and consulting firm E.G. Insight has created the 2009 edition of its benchmarking report which uses […]
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