- All
- Best Practices
- Business-to-Business Sales
- Close the Loop
- Customer Confidence
- Customer Experience
- Customer Feedback
- Customer Relationships
- Customer Trust
- CX Practitioner
- Data Analysis
- E.G. Insight in the News
- Employee Experience
- Featured
- Guest Blogger
- Net Promoter
- News Releases
- Point of View
- Service Improvements
- Uncategorized
- Voice of the Customer
February 23, 2016
Using the Customer Review process to Rebuild B-to-B Customer Confidence The Challenge For two months, an Account Executive at our financial industry client had been trying […]
November 23, 2015
Photo by Fengyou Wan on Unsplash Is there a magic formula for turning detractors into neutrals and neutrals into supporters? I was recently asked this question by a long-standing […]
July 23, 2014
Photo by Arnaud Jaegers on Unsplash I first heard these words years ago while being informed that I had lost a sale: First we count the votes…and then we […]
June 18, 2013
Customers often feel their issue is not receiving the attention it deserves – not because this is necessarily true, but because they are not communicated to about efforts underway to solve their problem.