October 14, 2020

Listening with Many Ears

I once led a workshop on the topic of customer focus for a group of health insurance executives. When we got to the topic of feedback […]
June 9, 2020

Customer Experience Firms Announce Partnership

Service 800 and E.G. Insight to Collaborate Saint Paul, MN and Minnetonka, MN, June 8, 2020 – The leaders of Service 800, Inc. and E.G. Insight […]
July 23, 2014

First we count the votes, and then we weigh them!

Photo by Arnaud Jaegers on Unsplash I first heard these words years ago while being informed that I had lost a sale: First we count the votes…and then we […]