Data Analysis – E.G. Insight

July 8, 2009

Published by E.G. Insight, Inc. at July 8, 2009

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Beyond Customer Satisfaction: What Really Makes B2B Customers Loyal?

If you’ve seen the results from a survey of your customers’ satisfaction, you probably walked away with three things: Findings – good and bad – that […]

March 25, 2009

Published by E.G. Insight, Inc. at March 25, 2009

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E.G. Insight Completes 2009 Study on Business-to-Business Customer Satisfaction, Confidence, and Loyalty

Saint Paul, MN, March 25, 2009 – The customer research and consulting firm E.G. Insight has created the 2009 edition of its benchmarking report which uses […]

February 18, 2009

Published by Eric Engwall at February 18, 2009

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What Data Should You Ignore?

I recently saw a great video from the author and thought leader Malcolm Gladwell. Basically, his point is that when it comes to data, less is […]

January 25, 2009

Published by E.G. Insight, Inc. at January 25, 2009

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B2B Customer Satisfaction Survey: Advanced Analysis Methods for Impact

Client A global company specializing in providing product testing systems to large manufacturers. More than 78% of the client’s revenue came from large accounts, which made […]

December 20, 2008

Published by E.G. Insight, Inc. at December 20, 2008

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Business-to-Business Customer Loyalty: Cultural Differences

E.G. Insight Begins Cross-Cultural Research on Business-to-Business Customer Confidence, Satisfaction, and Loyalty Saint Paul, MN, November, 2008 – The customer research and consulting firm, E.G. Insight, […]

December 13, 2008

Published by Rhonda Sunnarborg at December 13, 2008

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Clear Sidewalks

This last weekend, we got our first snowfall which required shoveling. (For those out-of-staters who think it might be fun to hoist the pretty flakes, tally […]