logologologologo
  • Home
  • What We Do
    • Customer Review Process
    • Customer Surveys
    • Employee Surveys
    • Market Studies
    • TALK2 Employee Interviews
    • Customer Advisory Boards
    • Focus Groups
    • Partner and Supplier Reviews
  • What We Solve
    • Mergers & Acquisitions
    • Fast Start For New Leaders
    • Get More from Your VoC
    • Beyond the Employee Survey
    • Why did we win? How did we lose?
    • When Measurement Isn’t Enough
    • Voice of Customer Maturity
    • Customer 9-1-1
    • Retaining and Growing Customers
  • Who We Work With
    • Our Clients
    • Our Partners
  • About Us
    • Our Team
    • Success Stories
  • News
  • Contact
Benefits of the Customer Review Process: Feedback from a Client-focused Organization
March 6, 2009
Can Your Survey Sell?
April 8, 2009

E.G. Insight Completes 2009 Study on Business-to-Business Customer Satisfaction, Confidence, and Loyalty

Published by E.G. Insight, Inc. at March 25, 2009
Categories
  • Data Analysis
  • E.G. Insight in the News
  • News Releases
Tags

Saint Paul, MN, March 25, 2009 – The customer research and consulting firm E.G. Insight has created the 2009 edition of its benchmarking report which uses advanced metrics in measuring customer satisfaction, confidence, and loyalty.

Using data from over 238,000 in-depth interviews and E.G. Insight’s proprietary Customer Confidence Index® metric, a team of analysts has created a comprehensive report to provide benchmark scores across 15 key performance indicators, including Value, Product Quality, Delivery, and Innovation.

Managing Partner Gary Gerds explains, “One question we constantly hear from our clients is, ‘How do my scores compare?’ This updated study gives us the answer to that question. This is exactly the kind of high-level information our clients use to make decisions that drive customer loyalty. It also helps them focus on allocating resources to only the most critical factors, and in 2009 that is as essential as ever.”

The analysis was completed in February 2009, and results will be used in projects with current and future E.G. Insight clients, many of which are Global 1000 companies.

E.G. Insight believes that satisfaction is a necessary but insufficient indicator of the perceptions customers have concerning their suppliers and service providers. The Customer Confidence Index captures data about performance consistency and momentum, as well as customer perceptions of the importance of key relationship factors. This multidimensional metric has been shown to be a more accurate predictor of future buying behavior than satisfaction-based methods.

For more information about how to use tools like the Customer Confidence Index rating in collecting customer feedback, visit www.eginsight.com.

View the press release here: E.G. Insight Completes New Study

ABOUT E.G. Insight – E.G. Insight helps organizations develop and implement feedback processes that yield a better understanding of the current health of critical business relationships, and further assists clients to use that data to make better business decisions and guide organizational improvement.

CONTACT:
Paul Edwards, Research Consultant

E.G. Insight
1.651.288.1471 phone
paul.edwards@eginsight.com
www.eginsight.com

Share
E.G. Insight, Inc.
E.G. Insight, Inc.

Related posts

business hand writing customer relationship concept

June 9, 2020

Customer Experience Firms Announce Partnership


Read more
April 10, 2018

E.G. Insight Announces New Alliances


Read more
May 17, 2010

E.G. Insight’s Gary Gerds Shares Best Practices in Gathering Actionable Business-to-Business Customer Feedback


Read more

Comments are closed.

  • What We Solve
  • What We Do
  • News
  • Contact
  • Our Team
  • Our Clients
  • Our Partners
  • Success Stories

Contact us

PO Box 240355
St Paul, MN 55124-0355

info@eginsight.com
(651)288-1460

© 2019 E.G. Insight, Inc. All Rights Reserved. Website Design by: eMod, LLC