March 6, 2009

Benefits of the Customer Review Process: Feedback from a Client-focused Organization

The following is a summary of a discussion between E.G. Insight Senior Consultant Rhonda Sunnarborg and an Executive Director with a client currently implementing a CRp® […]
February 3, 2009

E.G. Insight Survey Success Featured in “Top Stories of 2008”

The 2008 year-end special feature in the Stillwater Gazette (Minnesota) featured the following about E.G. Insight’s involvement in a community survey: “E.G. Insight Managing Partner Gary […]
January 25, 2009

B2B Customer Satisfaction Survey: Advanced Analysis Methods for Impact

Client A global company specializing in providing product testing systems to large manufacturers. More than 78% of the client’s revenue came from large accounts, which made […]
December 20, 2008

Business-to-Business Customer Loyalty: Cultural Differences

E.G. Insight Begins Cross-Cultural Research on Business-to-Business Customer Confidence, Satisfaction, and Loyalty Saint Paul, MN, November, 2008 – The customer research and consulting firm, E.G. Insight, […]